Since independence, Uganda has been actively engaged in the outsourcing industry, offshoring the refining and value-addition processes of most of her raw materials to Europe and America - to her disadvantage. This sad spectacle is, however, set to change and the country is set to realise its first positive benefits out of outsourcing.

InterGlobal Services (IGS), a U.S. call centre operator in conjunction with the Busoga Kingdom are in the final stages of setting up a 150-seater world-class call centre in Jinja, 80 kilometres east of Kampala.

"We are about one month behind schedule," the prime minister of Busoga Kingdom, Martin Musumba revealed to Business Week, "but it should be up and running by the end of May." The call centre will employ 450 operators, working 3 shifts everyday, and 7 days a week earning an estimated salary of about US$1,000 every month.

The government through the ministry of education entered into an agreement with Global Management Consortium-Trade Information Network (GMC-TIN) and Serebra Learning Corporation (Canada) to provide low cost and affordable education in ICT, professional development courses including call technologies and call centre management through a programme known as EasyLearning.

Serebra, which owns the courseware has over 3,000 courses in its library but only 400 of those have been negotiated into EasyLearning and are accessible at a cost of Ush12,000 (US$6) per course. Rossette Serwanga, the EasyLearning programme manager says that since its launch on January 17, 2006, over 600 people have sat and passed the online courses. Busoga Kingdom set up an e-Learning centre in Jinja called IT Synergies, where they have been training the future call centre operators and managers and are now set to run the first outsourcing centre in the country.

East African Business Week