U.S. EMBASSY IN SENEGAL LAUNCHES NEW CALL-CENTRE VISA INFORMATION SERVICE
The U.S. Visa Information Service in Senegal has been streamlined to facilitate timely and accurate dissemination of information to the public regarding how to apply for a United States visa, the U.S. Embassy in Dakar.
U.S. Consul Beth Payne explains the new U.S. Visa Information Service to journalists
In order to streamline and facilitate timely and accurate dissemination of information to the public regarding how to apply for a United States visa, the U.S. Embassy in Dakar will launch a new United States Visa Information Service on Thursday, March 24, 2005.
This new Visa Information Service is based on similar models already operating successfully in more than 20 countries across Europe and Latin America. Callers will be able to easily access information on the requirements and procedures for both nonimmigrant and immigrant U.S. visas.
All callers will access the Visa Information Service through locally employed operators who speak English, French and Wolof. These operators will be qualified to answer questions on how to apply for an American visa. They will also provide information on the documents and other requirements needed to qualify for different types of immigrant and nonimmigrant visas. Most interviews for non-immigrant and immigrant visas will be scheduled through the new service.
The Visa Information Service will be operated on behalf of the U.S. Embassy by the American firm Computer Sciences Corporation (CSC), in partnership with Computer Frontiers Incorporated (CFI), a Senegalese company.
Operating hours for the Visa Information Service will be from 0800 to 1700, Monday through Friday. To access the service, callers will first need to purchase a special nine-minute calling card for 7,800 CFA that will be available at various venders throughout Senegal, such as Score, Sofitel Terranga, and the Meridien. Callers may use any phone to call 221 869 6300 and will enter a unique personal identification number from their calling card to speak to a live operator. (Sonatel and mobile phone charges will still apply to calls made to the service.)